GENERAL
“Lounge Facilities” means the provision of a waiting area in the Airport airside or landside with seating and refreshment facilities (facilities may vary by location).“GLN” means Global Lounge Network a Florida company with principal offices located in Miami, Florida.“Customer” means the person, firm or company booking the use of Lounge Facilities.“Airport” means the airport from which the Customer is departing.“Terms of Entry” means the conditions set out by GLN regarding acceptable behavior, appearance and intoxication that the Customer shall be bound by when entering the Lounge Facilities.“Charges” means the charges paid by the Customer to GLN in respect of Lounge Facilities in accordance with GLN charging structure, which, may be amended from time to time without prior notice.The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.Words in the singular shall include the plural and vice versa. References to any gender shall include the other. References to legal persons shall include natural persons and vice versa.
TERMS OF ENTRY
In order to maintain a relaxed, comfortable environment for all our Customers, GLN ask that the following Terms of Entry are observed.GLN reserves the right to refuse entry (at the sole discretion of the Lounge staff and/or Manager) to any Customer, or ask any Customer to leave the lounge, that does not comply with the Terms of Entry. GLN is under no obligation to refund in full or in part. GLN is under no obligation to enter into any correspondence.
1. Customers must not remove food, drinks, magazines, newspapers or any other item that is the property of GLN or the relevant Lounge Operator. Bags may be subject to search and/or inspection should the Lounge Manager or Staff have reasonable suspicion that items are being removed from the Lounge
2. The considerate use of mobile phones is permitted, although we as Customers to be respectful of other Customers whilst making or receiving calls. GLN reserves the right to ask Customers to refrain from using mobile phones.
3. CCTV is being used within and around the Lounge with images recorded for your protection and the protection of others.
4. GLN and its employees reserve the right, at their sole and absolute discretion, to refuse entry to, or to remove, any Customer whose 5. behavior or mode of dress is considered by GLN or its employees to be unsuitable or likely to offend other Customers.
5. GLN request that Customers with children ensure that the peaceful atmosphere of the Lounge is not disturbed. Children must be accompanied by a Customer aged 18 years or over at all times.
6. The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
7. It is the responsibility of the Customer to ensure that they are at the correct departure gate in time to board their flight. GLN does not accept any liability for any Customer who misses their flight. GLN is under no obligation to provide flight announcements in any Lounge.
8. GLN shall under no circumstances be liable or responsible for the personal belongings of any Customer. Customers taking personal belongings into the Lounge do so solely at their own risk.
9. Customers must not bring luggage trolleys into the Lounge.
10. Customers are required to inform a member of staff immediately in the event of any spillages or breakages.
11. Standard Lounge stay is 3 (three) hours prior to the scheduled departure time of the Customers flight subject to individual airline check-in/bag-drop opening times. Additional time may be purchased at the Lounge, subject to availability.
12. Alcohol may only be handled and/or consumed by those over the age of 21 years. Persons not adhering to this will be asked to leave the Lounge.
13. GLN reserves the right to refuse entry to, or to remove from the Lounge any person who is drunk and/or disorderly or whose conduct is unlawful. Our staff, at their reasonable discretion, are here to control the amount of alcohol consumed by any passenger as those that appear drunk may be refused the right to fly. Any person who causes a disturbance or who refuses to comply with reasonable requests from the Lounge Staff may be removed from the Lounge.
14. These Terms of Entry apply to all Customers including those that have Lounge access pre-booked through a third-party access provider, as part of a Membership Card scheme, included as part of an airline ticket or Frequent Flyer scheme.
LOUNGE FACILITIES
1. All specifications, descriptions, drawings, photographs and/or illustrations of the Lounge Facilities, and any advertising matter, sample books and/or menu descriptions are only intended to serve as a guide and are not to be relied upon by the Customer, or treated as binding or as forming part of these Terms and Conditions or any contract with the Customer.
2. GLN shall use its reasonable endeavors to ensure that a suitable environment is maintained in the Lounge Facilities.
3. GLN shall use its reasonable endeavors to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation without notice, or close the Lounge Facilities due to refurbishment, relocation or otherwise in which case a refund of the Charges will be made at GLN’s sole discretion.
4, GLN shall use its reasonable endeavors to provide the best customer experience possible. Unsatisfied customers should address a member of GLN staff, supervisors or Lounge Manager with their concerns. In some cases a refund of the Charges will be made at GLN’s sole discretion.
5. GLN and 3rd Party lounge operators reserve the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory, Airport policy reasons (including but not limited to health and safety policies or fire regulations) or breach of these Terms and Conditions. In this event, GLN are under no obligation to offer a full or partial refund or any other form of compensation.
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